Returns & Exchanges
We want you to love your Princess Polly fit, but if something isn't quite right, you can return your items for a refund or store credit within 30 days of delivery. All items must be in their original condition with tags attached to be eligible for a return.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Outcome
Select whether you would like a refund to your original payment method, a size exchange, or a store credit with a bonus top-up.
Print & Pack
Download your prepaid shipping label and securely pack your items in their original packaging, ensuring all tags remain intact.
Drop It Off
Take your package to the nearest authorized shipping location and keep your tracking receipt to monitor your return's progress.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing